Frequently asked questions
Order Confirmation & Changes ౨ৎ⋆˚｡⋆
Once your order is placed, it is automatically confirmed and scheduled for creation. Due to high order volume, we’re unable to manually confirm each order. Need to update anything? Contact us within 24 hours via chat. Inspiration photos act as a style guide, not an exact replica.
Will my flowers look exactly like the photo?
Each arrangement is uniquely handmade and may vary slightly depending on seasonal availability.
Our photos represent the overall style and colour palette you can expect.
What time will my flowers arrive?
Deliveries are made between 1PM–6PM (Mon–Fri) and 2PM–5PM (Sat) on your selected date, with most deliveries completed by 4pm. You’ll receive real-time tracking once your blooms are on the way. Timing may vary based on location, traffic, and our daily route.
We cannot guarantee specific-time deliveries. Priority Delivery (8AM–12PM) may be arranged for an additional fee - simply leave a note and we’ll contact you to confirm.
Alternatively, pickup is recommended for time-specific orders.
What if no one is home during delivery?
If no one is home, your flowers will be left in a safe, shaded spot at the property.
If this isn’t possible, the flowers will be returned to our studio and redelivery may incur an additional fee depending on distance.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.