Refund & Returns Policy

Perishable Products

Due to the delicate and perishable nature of fresh flowers:

• All orders are final once they have been placed.
• We do not offer refunds or exchanges for change of mind.
• Fresh flower arrangements cannot be returned.
• Minor natural variations in flowers are not considered faults.

By placing an order with Fleur Mood, you acknowledge and accept these terms.

Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

If your order arrives:

• Significantly damaged;
• Materially different from what you ordered; or
• Not of acceptable quality,

please contact us as soon as possible so we can investigate and provide an appropriate resolution.

Reporting an Issue

If there is an issue with your order, please:

• Contact us within 24 hours of delivery or collection.
• Provide clear photographs of the full arrangement and any affected flowers.
• Include your order number in your message.

Email: fleurmood.melb@gmail.com

Unfortunately, we may be unable to assess claims submitted after this timeframe due to the perishable nature of fresh flowers.

Natural Variations

Every Fleur Mood arrangement is individually handcrafted using seasonal blooms, making each design beautifully unique.

The following are considered natural characteristics and are not faults:

• Slight variations in flower varieties, colours, or bloom size.
• Seasonal differences in colour tones.
• Petal reflexing used as part of the design.
• Minor bruising on delicate or light-coloured blooms.
• Naturally occurring outer guard petals on roses.
• Substitutions with flowers of equal or greater value when certain varieties are unavailable.

While individual flowers may vary, every arrangement is created in Fleur Mood's signature soft, romantic style and maintains the overall value, colour palette, and design aesthetic.

Delivery

Once your flowers have been successfully delivered to the nominated address or collected by the recipient:

• Responsibility for the arrangement transfers to the recipient.
• Fleur Mood is not responsible for damage caused by heat, weather exposure, or improper care after delivery.
• We are not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete delivery information provided at checkout.

If redelivery is required due to incorrect delivery details or an unsuccessful delivery attempt, additional delivery charges may apply.

Order Changes & Cancellations

As every arrangement is made fresh to order:

• Orders cannot be cancelled once they have been confirmed.
• Changes to an order cannot be guaranteed once preparation has commenced.

If you need to request a small change, please contact us immediately. We'll always do our best to accommodate your request where possible.

Workshop Refund Policy

All workshop bookings are non-refundable. If you're unable to attend, you're welcome to transfer your ticket to another person by notifying us before the event. Refunds will only be provided if the workshop is cancelled by Fleur Mood.